State of the Art e-Commerce

e-Commerce to us is also anything and everything transactional and dynamic – it is about enabling our customers to complete purchases, subscriptions, manage their services and get help to their questions in our digital channels just as they do in our stores – 24 hours a day, 365 days a year.

If we say e-Commerce what do we actually think?

Digitalisation has been Estonia’s key competitive advantage for more than a decade now and innovation in the e-government sector happen almost every day.

For us at Telia e-Commerce spans all the way from our potential customers’ curiosity stage to retention and engagement – In the digital customer lifecycle we want to ensure that we are the best we can be at every step of the journey.

e-Commerce to us is also anything and everything transactional and dynamic – it is about enabling our customers to complete purchases, subscriptions, manage their services and get help to their questions in our digital channels just as they do in our stores – 24 hours a day, 365 days a year.

Apart from our own website and its many functions, we are engaging in lots of different digital channels that help us service our customers better – be it a self-service environment, Chat or Facebook as a communication channel.

What is great right now and where we see we would love to collaborate with startups?

At Telia we are working tirelessly to be able to understand and participate in the entire customer journey from curiosity stage to engagement – this involves fine-tuning and personalising our digital marketing efforts, optimising our own platforms and implementing new communication and social media channels where we can just as efficiently help the customer as we do in our stores.

If you are a startup with a ready solution or just a fantastic idea with the passion to build a solution in the areas of Digital Customer Journey – any part of that journey; or digital communication channels and their automation and/or consolidation, we’d love to hear more from you.

Applications are now open here! Deadline May, 29!

What do we look for in a startup and what we offer? Check out the post from here.

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